Frequently Asked Questions (FAQs)

1. Ordering

Q1: How do I place an order?

A: To place an order, browse our collection, select your desired items, choose the size and color, and click "Add to Cart." Once you're ready to checkout, click the cart icon and follow the prompts to complete your purchase.

Q2: Can I modify or cancel my order?

A: Orders can be modified or canceled within 24 hours of placement. Please contact our customer service team at [customer service email] as soon as possible.

Q3: What payment methods do you accept?

A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other payment methods as listed at checkout.

2. Shipping and Delivery

Q4: Do you offer international shipping?

A: Yes, we offer international shipping to many countries. Shipping costs and delivery times vary by location and will be calculated at checkout.

Q5: How long will it take for my order to arrive?

A: Delivery times depend on your location and the shipping method chosen. Standard shipping typically takes up to 5-10 business days within the US and 10-15 business days for international orders.

Q6: How can I track my order?

A: Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the carrier’s website.

3. Returns and Exchanges

Q7: What is your exchange policy?

A: All sales are final. We do not accept returns. However, we do offer exchanges for items that are unworn, unwashed, and in original condition with tags attached, within 30 days of purchase. Please visit our Returns and Exchanges page for detailed instructions.

Q8: How do I exchange an item?

A: To exchange an item, please contact our customer service team at [customer service email] with your order number and details of the item you wish to exchange. We will guide you through the process.

Q9: When will I receive my exchanged item?

A: Once we receive your item for exchange, we will process it within 5-7 business days. You will receive a confirmation email once the new item has been shipped.

4. Product Information

Q10: How do I find the right size?

A: Our size guide is available on each product page. Please refer to the measurements to find your perfect fit. If you have any further questions, feel free to contact us.

Q11: What materials are your products made from?

A: Our products are made from high-quality materials, including 100% cotton, cotton blends, and other premium fabrics. Specific material details are listed on each product page.

5. Account and Privacy

Q12: Do I need to create an account to place an order?

A: No, you can place an order as a guest. However, creating an account allows you to track your order history, save your shipping information, and enjoy a faster checkout process.

Q13: How do you protect my personal information?

A: We use industry-standard security measures to protect your personal information. For more details, please refer to our Privacy Policy.

6. Promotions and Discounts

Q14: How can I find out about promotions and discounts?

A: Sign up for our newsletter and follow us on social media to stay updated on the latest promotions, discounts, and new arrivals.

Q15: Can I use multiple discount codes on one order?

A: Only one discount code can be applied per order. Please refer to the terms and conditions of each promotion for details.

7. Contact Us

Q16: How can I contact customer service?

A: You can reach our customer service team by email at imrtl.store@gmail.com